One Time Payment

Project Overview

Duration: July-Nov 2024
My Role: Lead Product Designer
Team: 1 Product Designer, 2 PM, Dev Team
Tools: Figma



Customers want a quick & easy way to pay their bills. One time payment always customers to efficiently make payments and resulted in $368,744 of payments within the first month of launch.
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PROBLEM

Customers want a convenient way to pay their bills without having to login each time.

Previously, the only way to pay invoices was a multi-step process requiring the user to login, navigate to "open invoices," select invoices they would like to pay and initiate the payment process from there. This process created frustration for users that wanted to quickly pay a single invoice.
SOLUTION

Create ability for users to make one time payments as a guest.

With this new feature, customers can quickly pay their invoices in one click. ‍
Convenient Navigation  ‍
One Time Payment is linked in the header, so users have easy access to this feature at all times.
Payments Made Easy
Payment amount is pre filled with current balance owed, to expedite the process for the user. They made choose a payment method to proceed.
Partial Payment
The user also has the option to do a partial payment if desired.
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Mobile View
The payment process from the mobile view.
IMPACT

High user satisfaction lead to immediate adoption

Within 1 month of launch $368,744 in payments were completed.
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