Autopay

Project Overview

Duration: Oct 2024 - June 2025
My Role: Lead Product Designer
Team: 1 Product Designer, 1 PM, Dev Team
Tools: Figma



Customers want a way to automate payments. Autopay does just this and resulted in in 10,000 sign ups upon launch and 90% completion rate among users who initiated sign up.
PROBLEM

Customers want a way to automate their payments online.

Before, the only way customers could sign up for autopay was manually outside of Airgas with SAP, involving the customer either having to mail or fax forms.
SOLUTION

Create a user-friendly online autopay enrollment experience.

Both guest and logged in customers can now enroll for autopay easily all in one place.
Clear View of Enrolled and Unenrolled Accounts
Logged in users can easily see which of their accounts are enrolled or not
Easy Step by Step Enrollment
Simplified enrollment flow that makes sign-up quick and intuitive.
Change Enrollment Settings at Any Time
The user also has the option to do a partial payment if desired.
EARLY ITERATIONS

Early Design Explorations

The initial flow was done entirely through pop up screens until we decided it would be easier to manage multiple accounts through a full screen experience.
IMPACT

High user satisfaction lead to immediate adoption

Within 1 month of launch $368,744 in payments were completed.

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